Terms and Conditions
Effective Date: 15-03-2025
Welcome to The Kohati Chappal!
These Terms and Conditions (“Terms”) govern the use of the website www.kohatichappal.com and the purchase of products through our online store, which sells traditional Pakistani chappals and kheris. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use this Site.
1. General Information
1.1 Business Name: Kohati
1.2 Contact Information: info@kohatichappal.com
2. Products and Availability
2.1 Product Descriptions:
We strive to provide accurate descriptions and images of our traditional chappals and kheris. However, we do not warrant that product descriptions or other content on the Site is accurate, complete, or error-free.
2.2 Product Availability:
All products are subject to availability. If a product is out of stock, we will notify you promptly and provide alternatives, if available.
2.3 Pricing:
Prices for products are as listed on the Site and are subject to change without notice. All prices are in PKR and include applicable taxes unless otherwise stated.
3. Account and Registration
3.1 Account Creation:
To place an order, you may be required to create an account with us. You agree to provide accurate, complete, and up-to-date information during the registration process.
3.2 Account Security:
You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately if you suspect any unauthorized use of your account.
4. Order Process
4.1 Placing an Order:
By placing an order on our Site, you are making an offer to purchase the selected products. We reserve the right to accept or reject your order based on product availability, payment issues, or other factors.
4.2 Order Confirmation:
Once your order is placed, you will receive an order confirmation email. This email serves as an acknowledgment of your order but does not constitute acceptance of the order.
4.3 Payment:
We accept payments via COD at the moment. You agree to pay for the products ordered, including applicable shipping fees and taxes (if there will be any).
4.4 Order Cancellation:
We reserve the right to cancel an order for any reason, including but not limited to product unavailability, errors in product pricing, or issues with payment processing.
5. Shipping and Delivery
5.1 Shipping:
We offer shipping to Pakistan. Shipping times and fees are calculated based on the destination and product weight at checkout.
5.2 Delivery:
We aim to ship all orders within 7 Business Days. Delivery times may vary depending on the shipping method chosen.
5.3 Shipping Costs:
Shipping costs will be displayed during checkout (if there will be any) and depend on the delivery address and chosen shipping method.
5.4 Delivery Issues:
If there are issues with delivery (e.g., delays or damaged items), please contact our customer support team within 7 days to resolve the matter.
6. Returns and Refunds
6.1 Return Policy:
We accept returns for unused and undamaged products within 14 days of receipt. To be eligible for a return, products must be in their original packaging.
6.2 Refunds:
Refunds will be issued once we receive and inspect the returned items. The refund will be processed to the original payment method, excluding shipping costs.
6.3 Exceptions:
Customized or personalized products are not eligible for return or refund unless defective.
7. Intellectual Property
7.1 Copyright:
All content on the Site, including images, text, logos, and product descriptions, is the property of The Kohati Chappal Brand or its licensors and is protected by copyright law.
7.2 Trademarks:
The trademarks, logos, and service marks displayed on the Site are registered and unregistered marks of The Kohati Chappal Brand and are protected by trademark law.
8. Limitation of Liability
8.1 Limitation:
To the maximum extent permitted by law, The Kohati Chappal shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Site or products purchased.
8.2 Product Liability:
We are not responsible for any injury, loss, or damage resulting from the misuse of our products.
9. Privacy and Security
9.1 Privacy Policy:
We value your privacy and handle your personal information according to our Privacy Policy.
9.2 Security:
We use industry-standard security measures to protect your personal and payment information. However, we cannot guarantee that your data will be 100% secure.
10. Changes to Terms and Conditions
10.1 Modifications:
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.
10.2 Continued Use:
By continuing to use the Site after any changes to the Terms, you agree to be bound by the updated Terms.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: info@kohatichappal.com
Phone: +92 314 1857995
Address: Islamabad | Lahore | Karachi