Returns and Refunds

Effective Date: 15-03-2025

At The Kohati Chappal, we strive to provide our customers with high-quality products. However, if you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds in accordance with the terms outlined below.

1. Returns

1.1 Eligibility for Returns:
We accept returns on products purchased through our website under the following conditions:

• The product is unused, unworn, and in its original condition (including packaging).
• The product is returned within 14 days from the date of delivery.
• The product has not been customized or personalized (if applicable).
• The product is in its original packaging with all labels intact.

1.2 How to Return:
To initiate a return, please contact our customer service team at info@kohatichappal.com or +92 314 1857995 within 14 days from receiving your order. You will need to provide the following information:

• Order number
• Product(s) you wish to return
• Reason for return

Once we receive your return request, we will provide you with instructions on how to return the product(s).

1.3 Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective or wrong item received). We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for lost or damaged returns during shipping.

2. Refunds

2.1 Refund Eligibility:
Refunds will be issued once we receive and inspect the returned item(s). To be eligible for a refund, the product must meet the return eligibility criteria outlined above.

2.2 Refund Process:

• Once your return is processed and approved, we will issue a refund to your original payment method.
• The refund will be processed within 7 business days after receiving the returned item.
• Shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part.

2.3 Partial Refunds:
In some cases, partial refunds may be granted for items that are not returned in their original condition or have signs of use.

2.4 No Refunds on Customized Items:
Products that have been customized or personalized are not eligible for refunds or returns unless they are defective or damaged upon arrival.

3. Damaged or Defective Items

3.1 Reporting Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at info@kohati chappal.com or +92 314 1857995 with the following details:

• Order number
• Photos of the damaged or defective product
• Description of the issue

We will work with you to resolve the issue as quickly as possible. If the product is confirmed to be defective or damaged, we will offer a full refund or replacement at no additional cost to you.

4. Exchanges

4.1 Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange a product, you will need to return the item for a refund and place a new order for the replacement product.

5. Non-Returnable Items

5.1 Non-Returnable Items:
The following items are non-returnable and non-refundable:

• Customized or personalized products
• Gift cards
• Final sale or clearance items

6. Changes to This Policy

6.1 Updates:
We reserve the right to update or modify this Returns and Refunds Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at:

Email: info@kohatichappal.com
Phone: +92 314 1857995
Address: Islamabad | Lahore | Karachi