Privacy Policy
Effective Date: 15-03-2025
At The Kohati Chappal (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.kohatichappal.com , use our services, and purchase products through our online store.
1. Information We Collect
We may collect and process the following types of personal information when you interact with our website:
1.1 Personal Identification Information:
When you place an order, create an account, or contact us, we may collect information such as your name, email address, phone number, shipping and billing address, and payment details.
1.2 Payment Information:
We may collect payment details (e.g., credit/debit card numbers) to process transactions securely, but we do not store sensitive payment information directly on our servers.
1.3 Device and Usage Information:
We collect information about your device, including IP address, browser type, operating system, and other technical data to improve the functionality and security of our website.
1.4 Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your experience on our website. These technologies help us analyze website traffic, personalize content, and track user behavior. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Process Transactions:
To fulfill your orders, process payments, and ship your products.
2.2 To Provide Customer Support:
To respond to your inquiries, resolve issues, and provide customer service.
2.3 To Improve Our Website:
To analyze website usage, diagnose technical issues, and improve the performance and design of the site.
2.4 To Send Marketing Communications:
With your consent, we may send you promotional emails or newsletters about our products, offers, and updates. You can opt out of these communications at any time by clicking the “unsubscribe” link.
2.5 To Comply with Legal Obligations:
To comply with applicable laws and regulations, and protect against fraud or unauthorized transactions.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers for the following purposes:
3.1 Payment Processors:
To process payments securely, we may share your payment details with trusted payment gateway providers (e.g., PayPal, Stripe or any other available in Pakistan).
3.2 Shipping Providers:
To fulfill your orders, we may share your shipping address with third-party carriers (e.g., DHL, FedEx or any other in Pakistan) for delivery purposes.
3.3 Service Providers:
We may share your information with third-party service providers who assist with the operation of our website, customer support, marketing campaigns, and other business functions.
3.4 Legal Compliance:
We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Data Security
4.1 Data Protection:
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure encryption methods for payment transactions and other sensitive data.
4.2 Data Retention:
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
5. Your Rights and Choices
5.1 Access and Correction:
You have the right to access and correct the personal information we hold about you. You can update your information by logging into your account or contacting us.
5.2 Opt-Out of Marketing Communications:
You can opt out of receiving promotional emails or newsletters at any time by clicking the “unsubscribe” link in the email or contacting us directly.
5.3 Request Deletion of Your Data:
You may request the deletion of your personal information, subject to applicable legal and contractual obligations. Please contact us to make such a request.
5.4 Cookie Preferences:
You can manage your cookie preferences by adjusting the settings in your browser. Please note that disabling cookies may affect your ability to use certain features of our website.
6. Third-Party Links
Our website may contain links to third-party websites that are not controlled or operated by us. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@kohatichappal.com
Phone: +92 314 1857995
Address: Islamabad | Lahore | Karachi